When you consider your current disaster recovery plan, your IT systems, applications, infrastructure, and networks probably come to mind. You may feel quite confident about your ability to recover your technology. That's fine, as far as it goes – but does it go far enough? Have you considered what happens at time of disaster? Usually, the answer is: a desperate scramble for incident data, hesitation when there should be action, and often overall confusion. Organizational resiliency requires a holistic business focus, and a holistic business focus demands the centralization of incident data and communications at time of disaster.

As traditional disaster recovery makes the move into today's rapidly changing world of "Always On, Always Available," it is critical to be proactive and adaptive in managing events that pose threats to your organization. An effective Crisis Management Program is driven by the sound principles of situational awareness, effective communications, and constant testing exercises.