Organizations today must quickly react to market conditions by modifying existing offerings or offering new products and services. The critical applications that enable these changes and support the business must be available 24x7, or a company risks lost productivity, revenue, reputation, and ultimately, customers and clients.

Operational risks are growing. The number of catastrophic disasters has increased dramatically over the last 15 years. At the same time, IT architectures are more distributed and complex as organizations adopt hybrid IT solutions that incorporate legacy systems, managed systems, virtualized systems, as well as the public and private cloud. Increasing complexity means that more can go wrong that can take IT systems down. And these types of outages can have a great impact on the organization.