By Sungard AS
Glossary: Managed Services
What are IT managed services?
IT Managed services are outsourced IT solutions provided by a third party Managed Service Provider (MSP). These services allow companies to offload chosen aspects of their IT infrastructure to an expert external provider who takes on the management and responsibility for a defined set of administrative operations, freeing up in-house time and resources.
Businesses select a Service Level Agreement (SLA) that suits their needs, ranging from application management to patches and security and data recovery. An MSP will usually use remote monitoring and management software (RMM) to troubleshoot issues remotely, stopping normal business operations being disrupted.