Overview

Staff at News UK’s London Bridge office found themselves at the center of one of 2017’s biggest news stories — a combined vehicle ramming and stabbing attack by terrorists. As well as having a duty to keep staff safe from harm, the publisher had an obligation to its readers to continue reporting the news despite potential business interruptions.

Production of daily newspapers is a 24/7 operation involving many interdependent processes and critical timings. Despite the huge potential for disruption, with the help of its business continuity partner Sungard Availability Services, News UK was able to publish all editions and formats of the Sunday Times and The Sun on Sunday, and then daily editions of The Times and Sun in full and on time after the attacks when their London Bridge HQ was in lock-down and inaccessible.

Results

  • Effcient, targeted communications to ensure employees were safe and accounted for
  • News UK was able to continue business as usual on the day following a serious terror attack, despite denial of access to its premises
  • Two national newspapers published, on time and in full, from Sungard AS’ recovery center
  • Critical deadlines achieved, enabling print and distribution agreements to be honored
  • Commitments to advertisers met, preventing financial loss
  • News UK’s employees, customers and partners have the reassurance the company’s contingency measures will work when called upon

Services

Before the terror attacks, we’d had experience of handling major incidents and invocations but nothing on this scale. Our preparedness and response was a complete validation of our business continuity strategy.

Director of Health, Safety and Security, News UK

Challenge

Solution

Benefit

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