Cloud offers a fully-managed solution and IT support
Multiple factors were considered during the decision-making process. Ivan Parra, Vice President of Information Technology at Spirit Incentives, explained one of the key issues at hand: “Our physical equipment was no longer meeting our needs. On one hand, we had unutilised resources sitting stagnant. On the other hand, we had servers that were completely tapped out. Also, all of our equipment was getting to the point where we would have to refresh it. To continue as we had been doing, we would have had to make costly upgrades and potentially purchase new equipment as well.”
To avoid this capital expenditure outlay, Spirit Incentives examined Sungard AS Enterprise Cloud Services. Robert Kramlich, a Sungard AS Senior Account Executive, noted several of the benefits that attracted Spirit Incentives to the cloud: “First, it is a fully-managed solution. Spirit Incentives has limited IT staff, so they needed complete IT support for their systems. Second, because Sungard owns the equipment to operate the cloud, we handle all hardware and software refreshes. Spirit Incentives would have the benefit of completely up-to-date technology at all times, without having to purchase or maintain it.”
Spirit Incentives explored the technological capabilities of the cloud further and was convinced that this was the correct solution for them. The Sungard AS Enterprise Cloud provides Spirit Incentives with access to enterprise-grade, multi-tenant V-block architecture. Spirit Incentives can draw upon a resource pool of memory, storage, virtual CPUs, portals, reporting, rapid provisioning, security and firewalls, load balancing, and more: everything is included as part of the fully-managed infrastructure.
Parra affirmed, “Cloud technology gives us two vital capabilities: flexibility and scalability. Regarding flexibility, we can keep our capacity balanced for daily work and seasonal fluctuations. When looking at scalability, we can add on as needed. The cloud positions us to grow effectively at a fast pace.”
Managing the migration
Sungard AS Enterprise Cloud Services were built around Spirit Incentives’ requirements and turned over within 10 days for Spirit to load their applications. Kramlich commented upon one of the challenges experienced during the migration:“Spirit uses Oracle, and they were concerned about implementing Oracle within the cloud environment. However, subsequent use and testing has demonstrated that Oracle performs faster and better than ever in the cloud.”
But the biggest challenge was simply that of time. Spirit Incentives had a hard deadline of May 31st to complete the migration – with no margin for error or delay. Parra applauded Sungard AS’s involvement throughout this process: “I was extremely impressed with Sungard’s attention to the urgency of our situation. We had their staff available literally 24 hours a day. We were making calls at 2:00 and 3:00 in the morning and not once did I feel that they were not there with us. We were actually engaged over the Memorial Day weekend. Sungard was a big portion of the pie when it came to managing the migration: if we had faltered there, it would have been difficult to be successful. They were with us 100%.”