Overview

Trupanion is the fastest growing provider of medical insurance for cats and dogs throughout the United States and Canada. They understand the importance of having a plan to ensure there is never a delay in processing claims for a sick pet. So, when it came to their own IT disaster response plan, long recovery times simply weren’t acceptable.

Sungard Availability Services’ (Sungard AS) managed recovery program frees Trupanion to focus on innovating medical insurance for cats and dogs and their industry-leading claims approval process. Now, recovery can happen in hours, not weeks, and every day systems stay in sync with recovery systems for continuity of both business and pet care.

Results

  • Access to critical applications, pet medical records and claims for fast approval, even during disruption
  • Computing and storage resources in a Sungard AS recovery center available on demand 24/7
  • A fully managed solution keeps primary and recovery environments in sync
  • Operations and staff can be relocated to a workplace recovery center to quickly resume business

Services Provided

We were extremely surprised when Sungard AS was ready to validate the first systems brought online within 90 minutes. It was shockingly fast.

VP of IT Infrastructure at Trupanion

Challenge

Solution

Benefit

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