Overview

As an electric and natural gas utility serving customers in three New England states, Unitil is acutely aware of the impact storms can have. With a company culture that prioritizes emergency response, every employee has an alternate assignment during storm events and other natural disasters to assure a fast, effective response and rapid service restoration for customers.

To assure the resilience of its own critical systems and processes, Unitil approaches its business continuity (BC) program with the same dedication. In addition to its own BC activities, the company recently consulted with longtime partner ROI Communications, who recommended and engaged Sungard Availability Services® (Sungard AS) consultants to review its BC plans and guide investments to become even more resilient in the face of the unexpected.

Results

  • Clear direction for BC program structure, plans and next steps
  • Validated and refined BC plans
  • A holistic view of BC risks and priorities across all departments
  • Targeted investments to achieve higher levels of resilience

About Unitil

Unitil is a public utility holding company with affiliates that serve approximately 105,000 electric customers and 81,300 natural gas customers in Maine, New Hampshire and Massachusetts.

Business resiliency is all about continuous improvement. It’s about planning the strategy and mitigation for an interruption, while at the same time looking forward and saying, ‘What can we do to prevent this in the future?

Manager of Business Resiliency and Compliance, Unitil

Challenge

Solution

Benefit

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