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Customer Support

Always available: 24/7, 365 days/year.

Welcome to Sungard AS Customer Support

For production-impacting events or to declare a disaster, please call us immediately, using the numbers indicated below. To open a secure site access, create a remote hands request, or to create or check the status of a support ticket, please use our self-service portal.

Production Impacting Incidents

If you have a production impacting incident, please contact the Sungard AS Service Desk at
1 800.441.1181


Alerts & Disasters

If you need to put Sungard AS on alert or declare a disaster, please call 
1 866.722.1313 or 
1 215.351.1313


Secure Site Access

Please visit viewpoint.sungardas.com and click on the Secure Site Access button.

Remote Hands Request

Please visit viewpoint.sungardas.com. Click on the ticketing button and select "Hosting/Colocation".

Existing Customer Support Tickets

To check the status of or change an existing support ticket, please visit viewpoint.sungardas.com and select the Tickets Widget.

New Non-production Impacting Incident

Please visit viewpoint.sungardas.com and click on the ticketing button and then on the "plus" sign to create a new ticket.


New Request Ticket

Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign and select a category.

Standard Change Request

Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign to create a new ticket.

Additional Resources

Disaster Recovery Services Support

To Schedule a Test: 1 800.541.TEST (8378)

Recovery Services Portal Hotline (Password Resets)

1 877.472.0881