What are the ten steps to follow for a successful recovery?
There have been several high-profile IT outages – RBS, NatWest and HSBC – hitting the headlines, we thought it timely to share our top tips for a successful recovery with you. several high-profile IT outages – RBS, NatWest and HSBC – hitting the headlines, we thought it timely to share our top tips for a successful recovery with you.
Although ten steps may sound easy, following them involves a great deal of complexity and requires not inconsiderable resources if the desired Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are to be achieved. It may be tempting to skip a stage but, in our experience, organizations that fail to address each one of these ten steps find their availability expectations aren’t met at the executive level or, worse still, the recovery process doesn’t work at all.
1. Identify business availability requirements
It may appear to be stating the obvious but it is vital to ensure the specified availability requirements meet the actual needs of the business and stakeholders or executive sponsorship may not be forthcoming. Typically, customers tell us they either over- or under-engineer the recovery solution, investing too little or too much and not delivering the optimal recovery performance stakeholders across the business want.