Case Study

Success is on the cards for CPP with Sungard Availability Services

About CPP
CPP Group Plc is an international assistance business operating in the UK and overseas within the financial services and telecommunications sectors. It provides a range of assistance based services including cover for lost or stolen credit cards and keys, identity theft and insurance of mobile devices, all of which provide peace of mind for customers. 

The company has over 30 years of experience in helping customers across the UK and Ireland, Europe, Latin America and Asia Pacific, servicing 3.8 million live policies. Product names include Card Rescue, Card Protection, Identity Safe, Phonesafe and Travel Assistance, sold direct and via third parties.

Credit card protection firm CPP currently operates 3.8 million live policies worldwide. 

With so many customers relying on its services around the clock, business continuity provision is essential for the company that has its UK office in York. This office needed a highly secure, resilient facility to store customers’ confidential credit card details and an alternative workplace for its people in the event its own premises are unavailable. After researching the market, CPP found the ideal UK solution in Sungard Availability Services’ Elland Technology Centre and workplace recovery facility.

  • Environment that supports critical ISO 27001 and PCI compliance
  • Secure, resilient, competitivelypriced backup solution
  • Enables the ongoing operation of the CPP business 
  • Reassurance for customers and business partners that all data will be quickly recovered 
  • Convenient location with ability to roll back to alternative locations if required.

• Workplace Recovery
• Managed Data Centre Services.

The Challenge

Finding a recovery solution that would meet operational requirements and support CPP's ability to demonstrate PCI compliance

When CPP leased one of its UK offices that had a secondary purposeas redundant office space, it injectedurgency into the search for anexternal workplace recovery provider.Through its call centres, CPP managesthousands of customer calls every day worldwide so it needed IT and telephony infrastructure to support ongoing operations in the event ofa business interruption.As a publicly listed company, anydowntime would not only cause CPP reputational damage but also have immediate financial consequences.As a result, CPP needed to find a datacentre that would meet its stringent requirements for resilience and security,as well as supporting Payment Card Industry (PCI) compliance.