Crisis Management: The missing piece in effective Disaster Recovery

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Three Principles of Crisis Management

The next crisis is coming. With Crisis Management adding its dynamic power to your disaster recovery plans, you will be prepared.

When you consider your current disaster recovery plan, your IT systems, applications, infrastructure, and networks probably come to mind. You may feel quite confident about your ability to recover your technology. That's fine, as far as it goes – but does it go far enough? Have you considered what happens at time of disaster? Usually, the answer is: a desperate scramble for incident data, hesitation when there should be action, and often overall confusion. Organizational resiliency requires a holistic business focus, and a holistic business focus demands the centralization of incident data and communications at time of disaster.

As traditional disaster recovery makes the move into today's rapidly changing world of "Always On, Always Available," it is critical to be proactive and adaptive in managing events that pose threats to your organization. An effective Crisis Management Program is driven by three principles:

  • Situational awareness
  • Effective communications
  • Constant testing and exercises

When you add Crisis Management to disaster recovery, the effect is powerful. The business view becomes married to the IT perspective so that both work in concert to ensure overall resiliency. Decisions can be made based upon relevant, real-time data and communicated effectively to keep the impact of the event minimal, and the recovery time optimal. And the Crisis Management team can feel equal to any task, since they have
gone through rigorous simulation exercises to build their skills.